Terms & Conditions Kiss988 – Platform Terms of Use Malaysia

Welcome to Kiss988, an online casino and Sports Betting platform operating under the domain kiss988.my. These terms and conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and Kiss988 ("Platform", "We" or "Company").

By accessing the Kiss988 website, registering an account, making a deposit, or using any of the services provided, you acknowledge that you have read, understood, and agreed to be bound by all Terms set out in this document, including our Privacy Policy and Responsible Gaming Policy, each of which is available on this website.

If you do not agree with any part of these Terms, please discontinue your use of the Kiss988 platform immediately. Kiss988 reserves the right to update or amend these Terms at any time without prior notice, and it is your responsibility to review this document periodically.

To register and use Kiss988 services, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years old on the date of registration. Kiss988 does not accept underage members under any circumstances.
• You are registering as a private individual and not as a representative of any company or organisation for gambling purposes.
• You may only hold one (1) active account at Kiss988 at any one time. Opening multiple accounts, whether using different personal details or different devices, is strictly prohibited.
• All information you provide during registration — including your full name, phone number, email address, and identification number — must be accurate, current, and truthful.
• You are not on any blacklist or self-exclusion list from any recognized gambling platform.

Kiss988 reserves the right to request identity verification documents (KYC) at any time, including a copy of your identity card or passport, recent bank statements, and proof of payment method. Failure to submit the required documents within the specified timeframe may result in your account being suspended or terminated.

Kiss988 supports a wide range of local Malaysian payment methods for our players' convenience. All deposit transactions are processed in Malaysian Ringgit (RM) only.

Accepted deposit methods:

• Touch 'n Go eWallet (instant deposit, 24 hours a day)
• GrabPay (instant deposit, 24 hours a day)
• Boost eWallet
• ShopeePay
• DuitNow QR and DuitNow Transfer
• FPX Online Banking — Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam, and other local banks that support FPX

• The minimum deposit is RM 30 per transaction.
• The maximum daily deposit is RM 50,000 unless a different limit has been set for specific VIP accounts.
• Deposits are usually credited to your Kiss988 account within 1 to 5 minutes after payment verification.
• Kiss988 does not charge any additional fees for deposits. However, your eWallet provider or bank may apply their own charges.
• Every deposit must be made using a payment method registered in your own name. Third-party payments are not accepted.

Kiss988 is committed to processing all legitimate withdrawal requests promptly and efficiently. The following withdrawal rules apply to all members:

• The minimum withdrawal amount is RM 50 per transaction.
• The daily withdrawal limit for standard accounts is RM 20,000. VIP Members enjoy higher limits depending on their membership tier.
• Withdrawals are processed within 15 minutes to 2 hours for standard requests. Diamond VIP member withdrawals are processed within 5 minutes.
• Withdrawals can only be made to the same account or eWallet used for your deposit, for security and fraud prevention purposes.
• Bonus balances that have not met the rollover requirements cannot be withdrawn until those requirements are fully satisfied.
• Kiss988 reserves the right to request additional supporting documents for withdrawals exceeding RM 5,000 as part of AML compliance procedures.

Failed withdrawals due to incorrect account details or insufficient eWallet/bank limits will be returned to your Kiss988 account. Please ensure your payment account details are always kept up to date in your profile settings.

Kiss988 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the terms and rollover requirements stated in each promotional offer. The following are the general conditions that apply to all bonus types at Kiss988:

• The welcome bonus can only be claimed once only per new member.
• The standard rollover requirement is 10x total deposit plus bonus amount, unless stated otherwise in the specific promotion terms.
• Every bonus has a stated validity period. Any bonus that expires before its rollover requirement is met will be automatically forfeited.
• Games that contribute toward rollover requirements may vary by bonus type. Typically, slots contribute 100%, while table games and Live Casino contribute 10%–20%.
• Withdrawals can only be processed once all rollover requirements have been fully met. Early withdrawal before the rollover is completed will result in the bonus and any associated winnings being forfeited.
• Only one (1) active bonus is allowed at a time. Bonuses cannot be combined unless specifically stated.
• Kiss988 reserves the right to cancel or modify any bonus or promotion at any time without prior notice.

All games available at Kiss988 — including video slots, live baccarat, blackjack, roulette, poker, Sic Bo, Dragon Tiger, Malaysia Super League and EPL football betting, e-sports, and badminton — are operated in accordance with the respective game rules set by licensed game providers.

• Game outcomes are determined by a Random Number Generator (RNG) certified by independent international bodies. Every round is completely independent and random.
• In the event of a technical disruption during gameplay, Kiss988 reserves the right to void the affected round and refund the original wager to the player's account.
• Any attempt to exploit system bugs, use automated software (bots), or engage in syndicate play to manipulate game outcomes is strictly prohibited and may result in account termination and balance forfeiture.
• The minimum and maximum bet limits for each game are clearly displayed within the respective game interface.
• The outcome of all games is final. Kiss988 will not reverse the result of any valid game except in the case of a verified technical error.

You are solely responsible for keeping your Kiss988 account password and login details confidential. Sharing your login credentials with any other party, including family members, is strictly prohibited. All actions carried out through your account are considered your own.

• If you suspect your account has been accessed without authorisation, contact the Kiss988 support team immediately.
• Kiss988 will never ask for your password via email, WhatsApp, or any other communication channel.
• Enable two-factor authentication (2FA) for an extra layer of security — this option is available in your account settings.
• Kiss988 processes all your personal data in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

Kiss988 is committed to ensuring that all gaming activity on our platform is purely for entertainment purposes. We provide a range of self-control tools to help players manage their gaming activity responsibly:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings. For example, a limit of RM 200 per day or RM 1,000 per week.
• Loss Limit: Set a maximum loss amount you are comfortable with over a given period.
• Self-Exclusion: Choose to suspend your account for anywhere between 30 days and permanently. This decision is fully respected and cannot be reversed during the specified period.
• Gaming Break: Choose a temporary break from play ranging from 24 hours to 30 days without closing your account.

If you need further assistance with a gambling problem, please visit the Responsible Gaming for more information and local support resources.

Kiss988 reserves the right to suspend, restrict, or terminate any member account without prior notice if a breach of terms is found, including but not limited to the following situations:

• Registering duplicate or multiple accounts
• Providing false or misleading information during registration or the KYC process
• Attempted fraud, money laundering, or any other unlawful activity
• Use of automated software, bots, or unauthorized third-party tools
• Systematic abuse of the bonus or promotion system
• Abusive or threatening behaviour toward customer support staff

You may also close your account at any time by contacting customer support. Any eligible balance (excluding bonus funds that have not met the rollover requirement) will be returned to you once all security checks have been completed.

Kiss988 provides its platform on an "as is" and "as available" basis. We strive to maintain 99.9% platform availability at all times, but we do not guarantee that the service will always be free from interruptions, errors, or faults.

• Kiss988 is not liable for any loss of profits, loss of opportunity, or indirect damages arising from the use of or inability to use the platform.
• Kiss988 is not liable for any technical issues on the part of internet service providers, user devices, or third-party payment systems.
• Gaming at Kiss988 involves financial risk. We strongly advise all players to only wager what they can afford to lose.

Kiss988 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any changes take effect immediately upon being published on this website.

We will endeavour to notify members of material amendments via in-platform notifications or registered email. However, it is your responsibility to review this page periodically to ensure you are always up to date with the current Terms in effect.

Your continued use of the Kiss988 platform after any amendments are published will be deemed as your acceptance of the revised Terms.

If you have any questions, concerns, or complaints regarding Kiss988's Terms and Conditions, our support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly on the Kiss988 website
• WhatsApp & Telegram: Check the latest numbers on our support page
• Email: support@kiss988.my

Our average response time is under 2 minutes via live chat and within 24 hours by email. We take pride in our consistently high customer satisfaction record and are committed to resolving every issue fairly and promptly.